Role: Customer Success Rockstar
Favorite Local Spot:
Home + Caccia Plumbing!
Best Part About Working at Caccia Plumbing:
I love the people I work with!
Brief Description About Yourself:
I have a passion for customer service and I love elevating all facets of the customer experience.
This is the 1st time that I used James Caccia Plumbing and it will not be the last. I called early Monday morning to schedule an appointment for a clogged drain. They were able to provide me service the same day. They gave me a window from 2-4pm for service and they said that they would call if they could come earlier. They called 30 minutes prior to arrival for a 2pm start. My technician's name was Denver and he was fantastic. He gave a free estimate and clearly explained the scope of work prior to service. When the job was bigger than anticipated and he needed assistance with equipment, the office was able to quickly respond and send another tech for assistance so I did not have to re-schedule. Daniel was the 2nd tech and he was also great. They worked their butts off and were positive, friendly, and very focused. They did a great job and were thorough checking that everything was working properly before they left. Their work area was also cleaner that it was when they started. Thanks for a great service experience.